Riverhouse Changes Due COVID-19
Restaurant Hours of Operation:
Restaurant currently closed to in-person dining, room service, and take out due to state order.
What is open in the Bend Area:
- State Parks
- Federal Land
- Select Restaurants Outdoor Dining Only
- Retail Shops
- Breweries - Outdoor Dining Only
- Day Spa's
- Outdoor Tour Companies (for individual parties)
- River and lake access
- The Riverhouse on the Deschutes
- Mt. Bachelor Ski and Snowboard Park
Recent Changes and Safety Measures
We look forward to providing you with an excellent stay, and in order to achieve that goal, we would like to share some updated hours and policies with you before you arrive.
We are no longer offering stayover or mid-stay housekeeping services. We aim to limit the interaction between guests and housekeeping. Please call the front desk and inform an agent of any special housekeeping requests prior to 10a the day of.
Due to enhanced cleaning measure blankets for the beds are upon request only. Because of the new cleaning measures, we have taken on, we have outfitted our beds with blankets and are not using comforters. If you would like an extra blanket, please let a front desk agent know.
Bedding for the pull-out couches can be delivered upon request. Like the blankets, all linens will be cleaned and stored with housekeeping but are readily available to our guests. If you plan to use the sofa bed, please inform a front desk agent so they can arrange a delivery.
All pools and hot tubs in the state of Oregon are currently closed due to the order of Governor Kate Brown.
What has changed at the Riverhouse & Currents:
Due to Oregon Executive Order guests are required to wear face masks at all times while in public. For detailed information please see the following Oregon governmental link.
Due to orders from Oregon Governor Kate Brown, in-person restaurant dining is closed effective November 18th for an undetermined amount of time. Currents restaurant at the Riverhouse is temporarily closed for operations, thus it is NOT serving room service or take out.
Impact On Service:
We are taking additional steps to disinfect public spaces, hotel rooms, tables and to ensure we are social distancing for our guests and Associates safety. We request that all of our guests 5 years and older wear face masks and practice social distancing. The Riverhouse has arranged our property to accommodate these safety measures. We ask that you please excuse us if this adds time to our processes or creates a minor inconvenience, we are doing it for the benefit of all.
For questions or to Make Reservations:
Please call us at 1-866-453-448-4480 or book online when you think the time is right, we will be waiting for you.
The health and safety of our valued employees and guests is our top priority, and Riverhouse on the Deschutes is following all guidelines for businesses issued by the Centers for Disease Control. We are currently operating business as usual, but with some important changes:
- Our facilities team has stepped up their routine cleaning procedures to ensure that high-touch surfaces, such as doorknobs and sink handles, are sanitized multiple times per day with disinfectant. We have also set up sanitation stations in the main lobby and throughout the hotel property for guest convenience as well as in the heart of the house.
- We have also increased our standard cleaning service for rooms, carefully disinfecting phones, remotes, key cards, lamps, etc.
- We are ensuring that our retail and restaurant outlets continue to maintain their usual high cleaning standards.
- We are encouraging our teams in all areas of our operations to monitor their health and take precautionary measures.
We are absolutely committed to operating a safe and well-maintained environment, and we will continue to watch for new information and guidance from public health authorities and adjust our approach as needed. For more information about COVID-19 in our area, please visit: https://www.deschutes.org/health/page/covid-19-novel-coronavirus
WHAT IS COVID-19?
COVID-19 is the disease caused by a new type of coronavirus. The symptoms are similar to those of influenza — fever, cough and difficulty breathing — and may appear in as few as two days or as long as 14 days after exposure. Health experts are concerned because little is known about this new virus and it has the potential to cause severe illness and pneumonia in some people.
WHO IS AT RISK?
Currently the risk to the general public is low. At this time, there are a small number of individual cases in the U.S. To minimize the risk of spread, health officials are working with health care providers to promptly identify and evaluate any suspected cases.
Everyday practices to prevent colds, flu and other respiratory illnesses can also protect people against COVID-19. Deschutes County Public Health recommends that people take the following actions to keep themselves healthy:
- Wash hands often with soap and water for at least 20 seconds. When soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Avoid touching your eyes, nose or mouth with unwashed hands.
- Cover coughs and sneezes. Use a tissue, then throw the tissue in the trash and wash your hands. If you don’t have a tissue, cough or sneeze into your sleeve.
- Stay home and away from others when sick.
- Avoid close contact with people who are sick.
- Clean and disinfect objects and surfaces that are frequently touched.
- Frequently clean your cell phone, purse, wallet, and other personal items.
If you believe you or a family member may be ill with COVID-19, please contact your health care provider or call your public health department:
Deschutes County Public Health 541.322.7400